Orders
How can I check the status of my order?
Once your order is dispached, you will receive complete tracking details over whatsapp. To check the status of your order pre-dispach, you can login and track the status of your order via My Orders in the My Accounts section on the Website or App.
How Can I change the products in an existing order?
You can change the products in an existing order anytime before shipment.To request an update in your order, you can reach out to us through Support under My Account.
How can I change the address or phone number in an existing order?
To change the shipping address, you can drop a request through the Support Form witht he new shipping details including name, contact information and complete address.However, please note that it's not possible to update the address once your order has been shipped.
What should I do if the delivery has failed?
Delivery failure occurs when the customer is unavailable at the shipping address. After 3 failed delivery attempts, your order stands cancelled. To reschedule the delivery again, you can reach out to us at +918010667667, from Monday to Saturday, between 9 AM to 6 PM.
I have received damaged/defective/wrong product. How should I proceed?
If the product received is defective or incorrect, you can place a replacement or return request from the My Account section or alternatively reach out to us via call or email. Contact no: +91 8010667667 Email: support@dailyobjects.com
Returns
What is the return policy of Sabko.Shop ?
Everything on the Sabko marketplace is printed just for you, and we want you to be happy with your purchase from an independent artist! At sabko.shop, returns are accepted only for items that are damaged, defective, or incorrect/missing. Exchanges are available for fit issues. Please submit all requests within 7 days of delivery.
What is the return process?
To request a return or replacement, you can simply go to sabko.shop/account/returns and fill the form. Once done, you'll receive a confirmation email and a reverse pickup will be arranged. If you still face any other issues with your return, you can leave us a message via the Support Form and we will get in touch with you within 24-48 hrs.
Can I return a few items from my order?
Yes, you can easily return a part of your order. However, the return policy varies for different product categories, so we suggest you refer to the detailed return policy here.
Why am I not able to return some of the items in my order?
Returns are not possible for a few products/categories at Sabko. However in case of defects , you can request replacement within 7 days of delivery. Please refer to the detailed return and replacement policy
How can I track the return status of my order?
After the return pickup, your order takes 3-4 days to reach the warehouse. Upon arrival, you'll get a confirmation via email. For more information, please reach out to us via call or email. Contact no: +91 8075578734 | Email: suppot@sabko.shop
Payments
What should I do if the payment has failed?
In the rare case that payment gets debited from your account but the order is not confirmed, we suggest you wait for 24 hours for confirmation. If it takes longer, please drop us a message here and we will get back to you.
What amount will I be refunded if I used a coupon code while placing my order, but have to cancel?
For any cancelled order, the refund amount will be equal to the amount paid by you i.e. excluding the savings through coupon code(s).
Cancellation
How can I cancel my order?
To cancel an order, please drop us a message through the Support Form or alternatively contact us at +91 8075578734 from Monday to Saturday, between 9 AM and 6 PM, before the items are shipped. Once shipped, the orders cannot be cancelled.
When will I get my refund amount for the cancelled order?
Upon receipt of your email or verbal confirmation regarding the cancellation, we will initiate the refund. You can expect the amount to be reflected in the original source account within 48 hours.
Are there any cancellation charges?
We do not charge any cancellation fee for prepaid orders
Can I cancel a few items from my order?
Yes, you can cancel the products in an existing order anytime before shipment. To request an update in your order, drop us a word here and we will get in touch with you within 24-48 hours.
Refunds
When can I expect the refund amount?
Once the returned product are received and verified at the warehouse, you can expect the refund in the original source account within 2-7 business days. Alternatively, you can opt for accepting the refund amount as refund vouchers, to be availed during the next purchase.
If I return a product, will there be any deductions in the refund amount?
For prepaid orders, you will receive a full refund of the product amount. However, if a shipping charge was applied at the time of purchase, it will not be refunded.
What amount will I be refunded if I used a coupon code while placing my order?
Please note that utilising coupons during your purchase will not impact the refund amount. You will receive a refund equivalent to the amount paid, excluding the savings through coupon code(s).