This Privacy & Security Policy is an electronic record in terms of the Information Technology Act, 2000 (and its amendments) and the rules made thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This policy is a legally binding document between Sabko.Shop, a partnership firm (hereinafter referred to as "we", "us", "our", or "sabko.shop") and the users of our website and mobile applications (hereinafter referred to as "you", "your", or "yourself"). By using our website or mobile applications, you indicate that you understand, agree, and consent to this policy.

If you do not agree with the terms of this Privacy Policy, please do not use our services. By using our website, you provide your consent as required under Sections 43A and 72A of the Information Technology Act, 2000.

Collection of personal information

We collect and store personal information to provide our services and process your orders. You can browse our website without revealing personal information, but certain features require registration.

We may collect:

• Name

• Phone number

• Email address

• Postal address (shipping/billing)

• Payment details (credit/debit card, UPI, or other payment instrument)

• Social login information (if you register using a social media account)

We may also collect limited technical information, including:

• IP address

• Browser type and device information

• Pages visited on our website

• Basic cookie data for site functionality and analytics

Cookies are used minimally to help operate the site, remember your preferences, and improve your shopping experience. You can choose to disable cookies, but some features may not work as intended.

Use of your information

We use your information to:

• Process and fulfill your orders

• Communicate with you about orders, updates, and offers

• Improve our services and website experience

• Provide customer support

• Comply with legal requirements

Sharing of information

We may share your personal information with:

• Trusted service providers (such as payment processors, delivery partners, IT service providers) for order processing and related services

• Legal authorities, when required by law or to protect our rights and safety

Security

We use secure server technology (SSL) and reasonable security measures to protect your data from unauthorized access, misuse, or disclosure. However, no online transmission or storage method is 100% secure.

Children's privacy

We do not knowingly collect personal information from anyone under the age of 18. If you believe your child has provided us with personal data, please contact us immediately so we can delete it.

Retention of data

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, or resolve disputes.

If you wish to delete your account or request that we stop using your information, contact us at sabko.shop@gmail.com. All personal data will be deleted within 90 days of such a request, unless retention is required by law.

Changes to this policy

We may update this Privacy & Security Policy from time to time. Updates will be posted on our website, and continued use of our services after changes means you accept the updated policy.

Governing law and jurisdiction

This policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in New Delhi, India. Disputes may also be referred to arbitration under the Arbitration and Conciliation Act, 1996, with proceedings conducted in English and the seat of arbitration in New Delhi.

Grievance redressal

Grievance Officer

Manush P Kaliyath
Address: 735/4, Cherukunnu, Kannur, India 670301
Phone: +91 80755 78734
Email: sabko.shop@gmail.com

Nodal officer

Manush P Kaliyath
Address: 735/4, Cherukunnu, Kannur, India 670301
Phone: +91 80755 78734
Email: sabko.shop@gmail.com